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The Florida State Universtiy

Frequently Asked Questions

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Frequently Asked Questions


When should I consider using MDLIVE?
MDLIVE is a convenient and affordable alternative to using an Urgent Care Center or Emergency Room for a nonemergency illness or injury.

MDLIVE is available when the Student Health Center is closed including evenings, weekends and holidays.

MDLIVE is available for those patients traveling outside of the Tallahassee area.

Who is eligible to use MDLIVE?
Florida State University students currently enrolled in courses at the Tallahassee campus are eligible to use this service. Distance learning students are not eligible. Non-Tallahassee campus students, distance learners, spouse and dependents may enroll in MDLIVE under MDLIVE’s standard terms and pricing.
Are my spouse and/or dependents eligible to use MDLIVE?
While they may register for and use the MDLIVE service, only currently enrolled main campus FSU students will receive a nursing consultation at no cost. All others will be subject to MDLIVE’s standard charges for services.
If I am not now or have never been a patient at the Student Health Center, may I use this service?
Yes. As long as you are a current FSU student taking classes on the main campus, you are eligible to use the MDLIVE service.
Can I get a note to excuse me from class?
No. MDLIVE does not provide notes to excuse students from class or work.

UHS will not provide class excuses/Provider’s notes for MDLIVE telemedicine visits.

Who pays for MDLIVE?
A consultation with a nurse is free. If the call escalates to a physician, you will be charged $40 payable by credit card only.
Is the $40 physician fee reimbursable by my insurance?
Your individual insurance company will determine whether this is a reimbursable expense for your particular policy/group. Please contact your insurance company.

If covered by your insurance, you will need to file a claim:

  1. Login to MDLIVE, go to your Consultation History, and print a claim form.
  2. Send this form to the address provided by your insurance company.
What if I have the FSU sponsored BCBS plan?
Physician services rendered by telephone are currently not reimbursable; if you utilize the web-based video option the physician services are reimbursable subject to any applicable deductible, co-pay or co-insurance as mandated by your student health plan. The current in-network deductible is $600 per person.

In order submit this fee to the FSU sponsored BCBS insurance plan, you will need to:

  1. Login to MDLIVE, go to your Consultation History, and print a claim form.
  2. Mail the claim form and visit summary to Florida Blue, PO Box 1798, Jacksonville, FL 32231-0014.
Will MDLIVE bill my insurance?
No. Services provided by MDLIVE are not submitted by MDLIVE or UHS to your health coverage plan for reimbursement. When you use MDLIVE, you are responsible for all fees for services provided and submitting the claim to insurance for reimbursement.
Does MDLIVE accept the FSU Card for payment?
Can the MDLIVE charge be placed on my student account?
No. If your condition is escalated to a physician, the $40 charge is due at the time of service, payable by credit card only. Remember, there is no charge to speak to a nurse.
Why do I need to register for this service?
MDLIVE must gather certain information from you and provide information to you prior to treating your condition. Pre-registration with MDLIVE will expedite your call and reduce wait time with the MDLIVE representative.
Will MDLIVE Physicians prescribe medications?
Yes. When considered medically necessary, your MDLIVE physician may prescribe medication and electronically send prescriptions to the pharmacy of your choice. MDLIVE will not prescribe controlled substances.

You will select a pharmacy during your pre-registration or registration process. A list of pharmacies in the FSU vicinity may be found here

Can MDLIVE prescribe to InstyMeds?
No. Prescribing through InstyMeds is not available to outside health care providers.
Can I use MDLIVE when traveling out of state?
Yes. MDLIVE has nurses and physicians licensed to provide phone and video services in every state, with services limited to phone in Idaho, Iowa, Louisiana, Missouri, Oklahoma and Texas. If you need service from one of these states, you should schedule a phone call through the website or by calling the toll free number.
Can I use MDLIVE when traveling internationally?
Yes. You will need a US-based address and phone number on file. Prescriptions are not available when traveling internationally.
Besides English, what languages are available from MDLIVE?
Spanish speaking nurses and physicians are available.
Will anyone know I used MDLIVE or why I am using MDLIVE?
MDLIVE is a fully HIPAA compliant service meaning your information will not be shared unless allowed or required by law. MDLIVE’s privacy policy may be found here:
Will MDLIVE refer me to UHS?
The MDLIVE staff could refer you back to UHS for a visit with a clinician for a non-urgent matter.
Can MDLIVE send a treatment report to my regular clinician?
Yes, this can be done with your permission. You will do so using the MDLIVE online individual member portal’s primary physician tab. This tab allows you to document your primary provider who, with your permission, will receive a record of every telemedicine encounter you have with MDLIVE.
Who do I call if I have a question about an MDLIVE telemedicine encounter?
You would call MDLIVE.


* MDLIVE physicians may not treat any children with urinary symptoms.

* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

** MDLIVE Services are limited to only video consultations with the ability to prescribe in Idaho. In Arkansas, an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.

Disclaimers: MDLIVE does not replace the primary care physician. MDLIVE operates subject to state regulation and may not be available in certain states. *MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. For complete terms of use visit /fsu/terms_of_use