Telehealth is an easy, convenient way to get care. With PhysicianNow, you can talk to a doctor from your home, office or on the go – 24 hours a day, seven days a week. These board-certified doctors can consult with you by phone or secure video to help treat most non-emergency medical conditions. If you need a prescription, the PhysicianNow provider will send it to a pharmacy close to you. Telehealth providers do not provide prescriptions for controlled substances. *
No. PhysicianNow is designed for non-emergency medical issues. In case of a life-threatening emergency, you should dial 911 immediately. PhysicianNow is not intended to replace your Primary Care Physician (PCP) for treating common or chronic conditions. However, a virtual doctor’s consultation can be an acceptable alternative for visiting the doctor’s office or urgent care center for non-emergency situations.
PhysicianNow doctors are trained to treat a wide range of conditions.
Some of the most common are:
Common Pediatric Conditions Include: ***
*** Children under the age of 36 months with a fever will be referred to their primary care pediatrician.
You can start using PhysicianNow immediately after you sign up and activate your account. Save the PhysicianNow number in your phone contacts so you’ll have it when you need it. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.
Yes. You'll need to register any dependents under the age of 18 at the same time you activate your account. And if your consultation is for a dependent under 18, then they must be with you at the time of the consultation. A spouse or dependent 18 years or older needs to set up their own account, user ID and password. Instructions will be given during the activation process.
PhysicianNow is available by phone 24 hours a day, seven days a week, even on holidays. Video consultations are available from 7 a.m. to 9 p.m., seven days a week or by scheduled availability.
A network of board-certified doctors will be available to you based on the state you’re in at the time of your consultation. Each doctor is fully licensed to practice medicine in their own state. Services are available based on each state’s telehealth regulations. Full services are available in a majority of states with the exception of:
Setting up your account is free, but you’ll still need to pay for your consultation based on the benefits outlined in your health coverage. PhysicianNow accepts most major credit and debit cards as well as HSA, FSA, and HRA cards. If your health plan is through your employer, make sure you know your group information when registering for your account so you're charged correctly. Check with your Human Resources department if you have questions about your PhysicianNow benefit or cost-share.
Yes, there is. If you already downloaded the MDLIVE app, please delete it. Download and register a new account with the PhysicianNow app to make sure your information is updated and the correct amount is charged for your consultation. The PhysicianNow mobile app is available at the App Store or Google Play. Remember to search PhysicianNow as one word.
All PhysicianNow doctors are board-certified and able to treat a wide range of patients and conditions. Following each consultation, members receive a survey to evaluate their doctor and appointment. The results are analyzed and then used to improve care. An internal medical board also reviews selected doctor consultations.
Yes, Telehealth is safe and private. PhysicianNow is compliant with the Health Insurance Portability and Accountability Act (HIPAA). Your information will only be shared with your selected doctor and pharmacy if you give permission for your information to be shared with your PCP.
For video conferencing on a computer you need:
After you set up an account, you can use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
Yes, simply call us at 1-888-283-6691. Our PhysicianNow services have highly trained health service specialists standing by to take your call, 24/7. If you have a BlueCross-related question, call the number on the back of your Member ID card.
No, PhysicianNow does not provide work or school excuses. Upon patient request, the doctor may include reasons for the consultation in the patient notes, which can be printed for an employer or school. Acceptance of this information is at the discretion of the employer or school.
PhysicianNow powered by MDLIVE Prescription Policy
Doctors providing consultations for PHYSICIANNOW POWERED BY MDLIVE eligible members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.
It is important to note that PHYSICIANNOW POWERED BY MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. PHYSICIANNOW POWERED BY MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction).
For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/
* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.
* MDLIVE physicians may not treat any children with urinary symptoms.
* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.
** PhysicianNow powered by MDLIVE services are subject to telehealth state regulations.