Through MDLIVE, a leading virtual visits vendor, you have access to independently contracted board-certified doctors. They offer non-emergency medical and pediatric care.
MDLIVE’s national network is made up of contracted primary care, pediatrics and family medicine doctors. These doctors are licensed in the state where their patients are located.
MDLIVE is a separate and independent company from Independence Blue Cross (IBC).
Virtual visits allow you to access an MDLIVE doctor 24 hours a day, seven days a week. This may happen by online video, mobile app or phone. MDLIVE doctors offer non-emergency care and send prescriptions to a nearby pharmacy (when appropriate) for many common medical conditions.
You may have a virtual visit when you:
MDLIVE treats many non-emergency medical issues. You should not use MDLIVE for medical emergencies. In an emergency, dial 911 right away. While MDLIVE is not meant to replace your primary care doctor, a virtual visit may sometimes substitute a doctor's office visit.
Here are some of the most common reasons for visiting an MDLIVE doctor:
First, you have many ways to register, such as:
Note: You'll need your Independence Blue Cross (IBC) member ID card if registering on MDLIVE's website or by phone.
Once your account is active, you may start using virtual visits right away. You may:
There's no charge to set up your account, but, depending on your benefits, you may need to pay for your visit.
Check your benefit booklet for costs or call the Customer Service number shown on the back of your Independence Blue Cross (IBC) member ID card.
MDLIVE accepts most major credit, debit, HSA and FSA cards.
Yes, children under the age of 18 may use MDLIVE with a parent or guardian present.
Yes, your prescriptions may be sent to a nearby pharmacy of your choice after your virtual visit (when appropriate).
If you have prescription drug coverage through your Independence Blue Cross (IBC) plan, you may be able to use the same independently contracted pharmacy network.
MDLIVE does not guarantee that prescriptions will be written and prescriptions are subject to state regulation. MDLIVE doctors reserve the right to deny care.
If your virtual visits care includes MDLIVE's Behavioral Health Services, you may see a licensed therapist in a HIPAA-compliant visit. MDLIVE's behavioral health therapy sessions are safe, private and confidential. One-time and long-term therapy may be offered.
Check your benefit booklet for availability and costs or call the Customer Service number shown on the back of your member ID card.
MDLIVE offers safe, secure and confidential medical advice and care. MDLIVE is compliant with Health Insurance Portability and Accountability Act (HIPAA) and will only share details with your chosen doctor and pharmacy.