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Frequently Asked Questions

For more information or for any questions not listed, please call MDLIVE at 888-912-0904

General Information

MDLIVE is a telehealth service where can visit with board-certified doctors and mental health professionals by video or phone. MDLIVE is a low-cost, convenient option for non-emergency medical conditions, and behavioral health services. MDLIVE doctors are available 24/7/365 to diagnose and treat urgent care needs and can have a prescription sent directly to your pharmacy, if appropriate. Appointments must be scheduled for behavioral care visits.
MDLIVE is available anywhere in the United States**. The network of certified professional and credentialed providers will be available to you based on the US state you are located. MDLIVE makes sure that each provider is fully licensed to practice medicine in your state. **In Arkansas and Idaho, an initial telemedicine consultation must be completed via secure video. Thereafter, subsequent consultations may be completed via phone.
All MDLIVE doctors are U.S. board-certified and specially trained to deliver care virtually to treat a wide range of patients and conditions. MDLIVE doctors have an average of 15 years of experience and most practice in-person care along with telemedicine-based care.
Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and your pharmacy of choice.
Hally Health customers and covered dependents with medical coverage are eligible to use virtual care.
While some of our providers speak other languages, MDLIVE services are currently only available in English and Spanish.
Here’s how to get started:

1. Activate your account

2. Sign-in using this website or download the MDLIVE mobile app.

Alternatively, you can activate your account and request a visit by phone 24/7. Just call toll-free 888-912-0904 to speak with an MDLIVE customer service representative

Virtual Wellness Screenings with MDLIVE

A virtual wellness screening is an appointment with a board-certified doctor offered through MDLIVE. Your screening is conducted by video or phone and can identify health issues such as diabetes, high cholesterol and other risk factors before they become more serious. You’ll also review other elements of a healthy life like diet, exercise, and emotional well-being. Your doctor will guide you through appropriate next steps for care if health issues are identified.
Virtual wellness screenings and the associated lab work are covered at no cost to you, as part of your preventive care benefits through your health plan.
Wellness screening typically take about 15 minutes, though the length of your visit may vary depending on issues identified through your health risk assessment and blood work. Your doctor will have reviewed your health risk assessment and lab results before your visit, enabling a focused virtual wellness screening.
Virtual wellness screenings can identify common health problems such as high cholesterol, high blood pressure, diabetes, asthma, COPD, obesity, allergies, and depression.
Your doctor will use the results of your blood work, biometrics collected at the lab, your health risk assessment, and a focused discussion during your virtual wellness screening to understand your overall health profile and identify health concerns.

You’ll be guided through seven simple steps to complete your virtual wellness screening:

  1. Log-into Hally Health to schedule an appointment
  2. Select the wellness screening card from the available service cards.
  3. Complete a health assessment on Hally Health’s secure online platform.
  4. Choose an in-network lab for completing your blood work and biometrics.
  5. Choose an Hally Health physician that matches your preferences and schedule your screening for a time that works for you.
  6. Go to your lab appointment to complete your blood work.
  7. Attend your virtual wellness screening from anywhere via video or phone. After your screening, you’ll receive a summary of your results for your records.
Before meeting with the doctor, the Hally Health platform will prompt you to complete a thorough health profile and health risk assessment. Your doctor will review this information in advance of your virtual wellness screening to better understand your history, lifestyle, and health concerns.
Upon request, your virtual wellness screening results can be shared with your primary care physician.
Yes. This allows for a more thorough discussion when you speak with your doctor.
LabCorp or Quest Diagnostics can be used to complete the necessary bloodwork. The bloodwork request will be sent electronically to your selected lab when you schedule your appointment. You do not need to bring any forms to your scheduled lab appointment.
Lab tests include a general health panel, lipid panel, and HbA1c test. These tests will help your doctor assess your risk for high cholesterol, diabetes, and other health conditions. In addition, the labs will also take readings on blood pressure, height, weight, and waist circumference.
Yes. Virtual wellness screenings are a substitute for your annual wellness exam.
No. Currently virtual wellness screenings are only available for adults 18 years of age and older.
Virtual wellness screenings serve the purpose of education, prevention and early detection of clinical conditions and do not generally involve medication prescribing. If a health condition is discovered during the screening, your doctor will refer you to a local provider for further treatment which may include medications. If you need to refill an existing medication and the original prescribing doctor is not available, Hally Health providers can provide short term refills for most medications. However, you’ll need to request an Hally Health medical care visit for a refill of an existing medications as refills cannot be provided during a wellness screening.
Disclaimers

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

* MDLIVE physicians may not treat any children with urinary symptoms.

* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://members.mdlive.com/MDLIVE/terms_of_use

Privacy Policy

MDLIVE Prescription Policy

Providers providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or provider.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a provider does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care providers or other specialists for extended care. MDLIVE providers do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/

** In Arkansas and Idaho; an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.