Frequently Asked Questions

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For more information or for any questions not listed, feel free to call us, toll-free at (888) 283-6691.

General Health

What is the PhysicianNow powered by MDLIVE Telehealth service?

Telehealth is an easy, convenient way to get care. With PhysicianNow, you can talk to a doctor from your home, office or on the go – 24 hours a day, seven days a week. These board-certified doctors can consult with you by phone or secure video to help treat most non-emergency medical conditions. If you need a prescription, the PhysicianNow provider will send it to a pharmacy close to you. Telehealth providers do not provide prescriptions for controlled substances. *

Is PhysicianNow appropriate for every medical condition?

No. PhysicianNow is designed for non-emergency medical issues. In case of a life-threatening emergency, you should dial 911 immediately. PhysicianNow is not intended to replace your Primary Care Physician (PCP) for treating common or chronic conditions. However, a virtual doctor’s consultation can be an acceptable alternative for visiting the doctor’s office or urgent care center for non-emergency situations.

What conditions can be treated by PhysicianNow?

PhysicianNow doctors are trained to treat a wide range of conditions.

Some of the most common are:

  • Allergies
  • Cold and Flu
  • Fever *
  • Sinus Infections
  • Respiratory Issues
  • Skin conditions (rashes or insect bites)
  • Sore Throats
  • Urinary Tract Infections *

Common Pediatric Conditions Include: ***

  • Cold and Flu
  • Constipation
  • Ear Aches
  • Diarrhea
  • Nausea and Vomiting
  • Pinkeye

*** Children under the age of 36 months with a fever will be referred to their primary care pediatrician.

When can I start using my PhysicianNow?

You can start using PhysicianNow immediately after you sign up and activate your account. Save the PhysicianNow number in your phone contacts so you’ll have it when you need it. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.

Can I use PhysicianNow for my Dependents?

Yes. You'll need to register any dependents under the age of 18 at the same time you activate your account. And if your consultation is for a dependent under 18, then they must be with you at the time of the consultation. A spouse or dependent 18 years or older needs to set up their own account, user ID and password. Instructions will be given during the activation process.

When is PhysicianNow available?

It’s available by phone 24 hours a day, seven days a week, even on holidays. Video consultations are available from 7 a.m. to 9 p.m. ET, seven days a week or as scheduled.

Where is PhysicianNow available?

A network of board-certified doctors will be available to you based on the state you’re in at the time of your consultation. Each doctor is fully licensed to practice medicine in their own state. Services are available based on each state’s telehealth regulations. Full services are available in a majority of states with the exception of:

  • Arkansas and Idaho — Initial visit must be completed via video consultation. Subsequent consultations may be completed via phone.
  • Services are not available outside the United States or when there’s no cellphone or internet signal.
  • All prescriptions written by PhysicianNow physicians are subject to state laws in which the member is receiving services.
How much does PhysicianNow cost?

Setting up your account is free, but you’ll still need to pay for your consultation based on the benefits outlined in your health coverage. PhysicianNow accepts most major credit and debit cards as well as HSA, FSA, and HRA cards. If your health plan is through your employer, make sure you know your group information when registering for your account so you're charged correctly. Check with your Human Resources department if you have questions about your PhysicianNow benefit or cost-share.

Is there a PhysicianNow app?

Yes, there is. If you already downloaded the MDLIVE app, please delete it. Download and register a new account with the PhysicianNow app to make sure your information is updated and the correct amount is charged for your consultation. The PhysicianNow mobile app is available at the App Store or Google Play. Remember to search PhysicianNow as one word.

Who are the PhysicianNow doctors?

All PhysicianNow doctors are board-certified and able to treat a wide range of patients and conditions. Following each consultation, members receive a survey to evaluate their doctor and appointment. The results are analyzed and then used to improve care. An internal medical board also reviews selected doctor consultations.

Is Telehealth safe and private?

Yes, Telehealth is safe and private. PhysicianNow is compliant with the Health Insurance Portability and Accountability Act (HIPAA). Your information will only be shared with your selected doctor and pharmacy if you give permission for your information to be shared with your PCP.

What system requirements do I need for telehealth video conferencing?

For video conferencing on a computer you need:

  • A PC running Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • High-speed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)

After you set up an account, you can use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

I have a question that isn’t listed here. Can you help me?

Yes, simply call us at (888) 283-6691. Our PhysicianNow services have highly trained health service specialists standing by to take your call, 24/7. If you have a BlueCross-related question, call the number on the back of your Member ID card.

Can PhysicianNow provide work or school excuses?

Yes, PhysicianNow can give you a work or school excuse note if the doctor thinks it’s needed. Once the doctor creates the note, it’ll be delivered to the Message Center in PhysicianNow, where you can print it for work or school. Accepting the note is up to the employer or school.


PhysicianNow powered by MDLIVE Prescription Policy

Doctors providing consultations for PHYSICIANNOW POWERED BY MDLIVE eligible members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that PHYSICIANNOW POWERED BY MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. PHYSICIANNOW POWERED BY MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction).

For a current list of DEA controlled substances, visit

* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

* MDLIVE physicians may not treat any children with urinary symptoms.

* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.

** PhysicianNow powered by MDLIVE services are subject to telehealth state regulations.

For TDD/TTY help call 1-800-848-0298.
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BlueCross does not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation, or health status in the administration of the plan, including enrollment and benefit determinations.

BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

The PhysicianNow program operates subject to state regulation and may not be available in certain states. MDLIVE is an independent company and does not replace the primary care physician. MDLIVE is neither an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE phone consultations are available 24/7 while video consultations are available during the hours of 7 a.m. to 9 p.m. seven days a week or by scheduled availability. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit: