With the MDLIVE web or mobile app, you can see a counselor or psychiatrist through our secure, live video connection using your laptop or smart phone.
MDLIVE has a national network of licensed doctoral-level psychologists and masters level therapists as well as board-certified psychiatrists. Each provider is credentialed according to NCQA guidelines and trained on best practices in telebehavioral health. Our providers have a wide variety of specialties and some offer their services in multiple languages.
Counselors provide guidance and support by talking to you. They do not prescribe medications. Psychiatrists are medical doctors who primarily prescribe medication for the treatment of behavioral health conditions.
We can help with stress due to grief, parenting, or other major life changes all the way up to chronic concerns, like depression, and anxiety. Please note that substance use concerns are treated in conjunction with other behavioral health concerns. If there is a need that goes beyond what telehealth can support, a referral will be given to help you connect with a provider.
Minors can be seen with parent or guardian consent.
Unfortunately, half of the counties in the United States are without behavioral health providers. Virtual care provides a way to access services for those who may otherwise be unable. We also know it's hard to fit things into a busy schedule or find a provider who is the right fit for you. Online visits allow you to see licensed providers from the comfort of your own home.
Many studies have shown that online visits are just as effective as in-person visits. With Online visits, you have the added convenience that you do not have to travel and can complete the visit anywhere you're comfortable. Your provider will work to understand how you're currently feeling as well as any important history, what you'd like to accomplish, and then work with you to identify the right treatment plan for you.
Only psychiatrists can prescribe medications. If your psychiatrist feels it's warranted, he or she will send your prescription electronically to the pharmacy of your choice. In the event your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax.
Our psychiatrists can prescribe many types of antidepressants and mood stabilizers, among other things. They cannot prescribe controlled substances (narcotics, benzodiazepines, or stimulants). Please note that psychiatrists may be able to coordinate the prescription of controlled substances through a local provider (i.e. Primary Care physician, etc.) when indicated.
An initial visit with a psychiatrist is necessary to determine how to best address your needs.
We offer a variety of secure tools such as secure messaging and an on-line scheduling system to connect with a provider for additional questions and scheduling options.
While we recommend video consultations as best practice for behavioral health sessions, we do offer telephony as a secondary option.
Yes, MDLIVE can be accessed on most mobile devices with an internet connection. Our mobile app is available for both iOS and Android devices.
We know that finding the right provider is a very personal choice. You can choose to see the same one each time, or choose to see someone else. Because we often have multiple providers available in each state, you are welcome to explore and choose the right provider for you.
MDLIVE currently operates only in the United States.
All behavioral health visits are scheduled in advance.
Our behavioral health services are not meant for emergencies or crisis situations. If you are experiencing an emergency, call 911 or go to your nearest emergency room. For crises, you may also call the National Suicide Prevention Lifeline at 1-800-273-8255. The call is free and help is available 24 hours per day, 7 days per week.
The average wait time for in-office visits is 35 days; our services can be scheduled, on average, in 7 days or less.
Absolutely! Our behavioral health services are meant to be ongoing. At the end of your visit, your provider will schedule a follow-up appointment.
Many providers have availability for appointments not only during daytime hours, but evenings and weekends too. Once you choose a provider, you can set an appointment with them directly at a time convenient for you.
Visits with a counselor are typically 45 minutes. Initial visits with a psychiatrist last approximately 1 hour, while follow-up visits for medication management are 15 minutes.
Yes, you will receive a notification of your upcoming appointment via email and through your on-line account.
You can cancel or change your appointment online. We ask that you give us 24 hours notice to cancel or change appointments, In the event you are not able to give notice, please contact your provider as soon as possible or you may be subject to a fee.
Confidentiality is an important part of MDLIVE's Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. MDLIVE is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with one of our behavioral health providers online.
You can choose to share the visit notes with your primary care provider. If you choose to share your notes, your provider will secure fax or electronically transmit to your Primary Care physician. In the event that a controlled substance is deemed necessary for your care, the MDLIVE psychiatrist will secure fax an outline of your needs to your Primary Care physician.
You are responsible for any cost share amounts as required by your benefit plan. These may include the deductible (often combined with the medical benefit) and a copay or co-insurance.
No. The cost is the same no matter when you have your visit.
MDLIVE accepts most major credit cards, debit cards, and HSA/FSA.
We have highly trained health service specialists standing by to take your call, 24/7! Call us at 1-888-430-4827.