You can talk with a doctor from your home, office, or on the go. They are available 24 hours a day, 7 days a week. Our doctors can visit with you by secure video. They can help treat most non-emergency medical conditions. Our doctors can:
Identify your symptoms
Prescribe medication
Send prescriptions to your pharmacy of choice.*
No. This is for non-emergency medical issues. You should not use MDLIVE if you are having a medical emergency. In case of a medical emergency, you should call 911 right away.
Our doctors are trained to treat common conditions. Some of the most common are:
Acne
Allergies
Constipation
Cough
Diarrhea
Ear problems
Fever
Flu
Headache
Insect bites
Nausea
Pink eye
Rash
Respiratory problems
Sore throats
Urinary problems/UTI
Vaginitis
Vomiting
You can sign up and start your account by using one the following:
Download our mobile app, available on the Apple App Store and Google Play.
You can start using MDLIVE right after you sign up and start your account. Once you have an account, you can look at the different doctors. You can see open times. Then you can set up a visit with the doctor of your choice. Be sure to fill out your medical history to help your MDLIVE doctor for your visit.
MDLIVE is available 24 hours a day, 7 days a week, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition and can’t see your doctor. Or, use MDLIVE when you want an easy choice from the ER, urgent care center, or clinic.
MDLIVE is available anywhere in Florida**. Our providers will be shown to you based on the state you are in. We make sure that each provider is licensed to practice medicine in Florida.
Yes, MDLIVE can be used on most mobile devices with an Internet connection. Our MDLIVE Mobile App is available for download in the Apple App Store and Google Play.
All MDLIVE providers are U.S. board certified. They are able to treat a wide range of conditions.
Following each visit, our members are given a survey about their provider and visit.
We review the results for quality assurance. We use them to improve our services. Some providers are also reviewed by our internal medical board.
Yes, if the MDLIVE provider believes medication is needed, he or she can write a prescription. This will be sent directly to the pharmacy of your choice.*
Yes, MDLIVE is safe and private. MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act). We will only share your information with your selected provider and pharmacy.
To use video chat you need:
High-speed internet connection
A webcam with at least 1.3 megapixels
Microphone
After you set up an account, you will be able to use a simple online test and check if you are ready for a video chat.
Don’t see your question? Just call us at 1-877-601-0641 any time.
Disclaimers
* Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.
* MDLIVE physicians may not treat any children with urinary symptoms.
* Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.
MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://members.mdlive.com/MDLIVE/terms_of_use
Providers providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or provider.
It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a provider does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care providers or other specialists for extended care. MDLIVE providers do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/
** In Arkansas and Idaho; an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.